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FAQ

Q: Can Otakumart stock (Insert item not listed here)? I don't see it listed on your site. 

A: Contact us via the methods at the bottom of the page and we will let you know as soon as possible if we can or not. 

Q: Does Otakumart ship internationally?

A: We now offer some international shipping options. Click here for more information about shipping.

Q: Can I pickup what I buy from Otakumart?

A: Otakumart does not currently facilitate pickups. Click here for more information about shipping.

Q: Are all of your Japanese goods made in Japan?

A: The vast majority of our Japanese goods are at least designed in Japan. Model kits from manufacturers such as Bandai and Kotobukiya are designed and manufactured in Japan. Anime figures from manufacturers such as Good Smile Company and Alter as nearly always designed in Japan but for the most part are manufactured in China, these are the authentic figures. Dolls such as Azone are designed in Japan and have parts made in both Japan and China, all parts are authentic. See our figure guide here and our model kit grade guide here for more information. The majority of our trading cards are sourced from the UK but some come direct from Japan too.

Q: Why are so many of your products out of stock?

A: Many of our items (especially figures and exclusive/limited items) are stocked on release and then as we find stock. After release prices reflect market value. We keep them listed on our site as often we can source them even after the production period. If you are after a particular item that is listed on our site or not which is not a recent production, let us know as there is a good chance we will be able to supply it for you.

Q: Can I have a discount please?

A: Otakumart operates as EDLP (Every Day Low Price) so we can't usually offer discounts however when purchasing multiple items we can sometimes come up with a better deal such as minor discounts and/or freebies. We also price match. For more information about price matching, click here.

 

 

 

 

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