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Authenticity Policy

Otakumart guarantees the authenticity of the branded goods we supply. We have a very reputable suppliers and all goods that enter our storage facility are checked by our team to ensure they are not knock-offs. This usually includes packaging/printing checks or in the case of pre-owned items, checks of the items themselves. Check out our blog post on how to spot bootlegs here! 

In the highly unlikely case that an item we sell you is a bootleg/knockoff, you can keep the non-authentic item, you will receive a full refund(Including shipping), and if the item is in stock, the authentic item for free. If the item is not in stock you will receive the item's value in store credit. Please note; we have security cameras operating on our packing bench, and all items/parcels are photographed on arrival/dispatch. We reserve the right to refuse you this policy if we think there has been any tampering/falsehood. Items that are suspect non-authentic must be returned to us at your own expense for examination before our policy remedy will be carried out.

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