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About Pre-Order Items

Otakumart Pre-Orders are now available!

What is a Pre-Order?

A pre-order is reserving an item for your purchase before the item has reached the shelves. This means as soon as the item arrives in stock it will be shipped out to your delivery address before it is stocked on our site or other trade mediums. For our full range of items available for pre-order, click here. You can also browse through our departments for pre-order items, they are labelled appropriately.

How do pre-orders work?

Pre-Orders work almost exactly the same as a regular purchase through Otakumart, the only difference is the time-frame you will receive the item in. Payment is required upfront just the same as a regular purchase however we can arrange laybuy for pre-orders (Standard laybuy terms and conditions apply). For more information on laybuys, click here.

The price of the item went down but I already paid for my pre-order! How could you, Otakumart!?

Occasionally, the price of pre-order items change during their production/release cycle. If you have a pre-order with Otakumart and this does occur, you will always pay the lowest price that the item has been offered with. If you have already paid the higher price than the new price, the difference will be refunded. If the price of an item goes up however, no action is required, you have already reserved the item at the lowest price. The same applies to laybuys in both cases (Refunds dealt with accordingly based on payment due). 

My delivery address has changed since I placed my Pre-Order!!

Not a problem. Otakumart ships to the address you have nominated for your account on the day the pre-ordered item arrives. This means if you change you address part way through the lead-up period, your address will be automatically updated for your pre-order. If you have any queries about this please don't hesitate to contact us! We'd love to help.

I want to cancel my pre-order.

Unfortunately, under most circumstances Otakumart will not allow cancellations on a change of mind basis. We may allow some exceptions or work arounds on a case to case basis so feel free to contact us. Standard laybuy policy will apply to pre-order laybuys. For more information on laybuys, click here.

When will I receive my pre-order?

Pre-order estimate availability dates will be listed on the product details page. Please note; these dates are estimates only and actual availability can vary either side of the estimate and in some rare cases manufacturers may even cancel production of the item part way though. Please see below for more information on this. Once the product is available, our standard shipping targets apply. For more information on shipping and shipping targets, click here.

The manufacturer cancelled production of the item!! You cannot supply it anymore, Otakumart!!

Rest assured, if for any reason Otakumart is unable to supply the item you have pre-ordered, you will receive a full refund, including shipping as well a 10% off voucher for your next purchase. This also applied to customers using laybuy for their pre-order and includes your deposit for the item. Manufacturer cancellations are rare but we have got you covered!

 

 

 

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