Otakumart does not have any control over courier companies or NZpost, delivery times are not guaranteed however most services have delivery targets of 1-3 working days for parcels and within 7 working days for letters. We dispatch at least twice a week but more often than not dispatch 5 days a week (Monday to Friday).
We use recycled boxes and wrapping materials where applicable to lower costs for customers and reduce impact on the environment.
- Parcel- This is the safest shipping option. Items will be wrapped and packed into recycled cardboard boxes. Packing paper, bubble wrap, or sealed air will be used to fill excess space and ensure the item does not move in transit. Additional packing paper may be used for outer box presentation.
- Postbags- Pre-paid NZpost bags and other custom bags will be used at our discretion unless specified. Bubble/paper wrap will be used where applicable and cardboard will be used for more fragile items. Postbags offer a lot less protection compared to items send via courier. We will do our utmost to pack items as safely as can be for transit but cannot be held accountable for driver mishaps however, items are insured for the unlikely event that the item is damaged.
- Envelopes- Standard post is used as Fastpost is redundant. This method is mainly used for trading cards. Cards will be sandwiched between cardboard to add protection and will usually be in sleeves unless a toploader is specified.
- Pickup- Not available.
- International- Due to popular demand, we have started adding international shipping options. Small parcel shipping to Australia is now available at a flat rate through checkout and we are happy to provide quotes for other countries. Please don't hesitate to contact us if you would like a quote.