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Latest News

Latest News

Easter 2021 Update

Happy Easter everyone!

Another one has come around quickly and we’re already a third of the way though 2021. It has certainly been good to see things picking up again especially since this time last year and despite all the stock shortages and delays!

Just a quick update regarding our Easter holiday hours/dispatch.

We’ll be off on Good Friday (April 2nd) but all orders placed will be dispatched on Saturday the 3rd. Sunday will be a day off as normal and we will be back at work on Monday however there will be no dispatch as couriers will be off until Tuesday. Please be aware that there could be the odd delay with shipping surrounding this weekend.

Wishing everyone a safe and happy Easter, take care out there!

-Otakumart Team

 

An update regarding the Pokemon Battle Styles release

Hi everyone,
 
An update regarding the Pokemon Battle Styles release.
 
-We’ve just been notified that most Battle Styles lines have been moved to allocation only for the initial wave and stock for NZ/Aus stores will be significantly short supplied. We don’t have our allocation numbers yet and while we did request a lot more than we offered pre-orders for, in the event we’re short, we will do our best to ration stock out and to notify those affected as soon as possible. The balance of any incomplete orders will be fulfilled on the following wave which should follow soon after.
 
-At this stage stock is still set to arrive late March and we will be sure to notify everyone if this changes.
-A further note: Shining Fates lines have begun to leave distributors and we will fulfill pre-orders as soon as they arrive.
As always, if you have any questions, don’t hesitate to reach out to us.
 
Thank you for your patience.

Merry Christmas from the Otakumart Team!

We’re hoping everyone has been able to enjoy a well deserved day of relaxing and celebrating, especially after such a turbulent year!
Orders will be processed over the weekend but dispatch will resume Tuesday morning when couriers are back at work. Support will still be available throughout the holidays so feel free to get in touch if we can help with anything in the meantime. The same will apply to New Year’s weekend.
Stay safe out there!
~ Otakumart Team

Considerable Delays for Anime Goods

Hello Everyone!

Just a bit of a general update:

Our shipments of Anime/Gundam related goods out of Japan are experiencing even heavier delays than before due to shortages of loading space caused by further reduction of flights and sea freight. We’re currently experiencing wait times of up to a whole month before our shipments even clear port. We’re currently in the process of securing other means of transport however and are hoping things will pick up well before Christmas.

There have also been minor delays with many of our Yu-Gi-Oh and Pokemon releases with some other trading card products such as accessories. We’ll have more sleeves and toploaders in stock soon!

Our team will be in touch directly regarding any major delays for pre-ordered items as more information comes in.

If you have any questions please contact us!

For anyone waiting on specific product; we haven’t forgotten about you! Thank you for your understanding and patience in these times.

Otakumart Team

Normality returns!

Finally things are nearly back to normal, we’re seeing parcels being delivered without delay and our new stock is finally arriving.

Thank you for your patience through all of this, we look forward to continue being your hobby supplier!

Otakumart Team

Further Delays

Greetings!

Well, it has been quite a rough few weeks on the courier/freight industry! The delays have become significantly worse and we’re now experiencing delays of up to 2 weeks within Auckland. For the rest of the country, delays between 5-10 business days are occurring. These delays don’t seem to be affecting our international customers. NZpost and Courierpost are working on a hiring campaign for more drivers and depot staff so hopefully we’ll see things start to speed up again soon.

The latest service updates are available here: https://www.nzpost.co.nz/COVID-19

These freight delays are also severely affecting the arrival of our anticipated restocks and pre-order stock. We’ll be providing updates on arrivals as we can but due to the nature of the situation, we can’t provide an accurate ETA.

We’ll continue to operate as close to normal as we can, and follow up any requests. Just get in touch if we can help!

Thank you for your patience and understanding.

Otakumart Team

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