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About Pre-Order Items

About Pre-order Items

What is a Pre-order?

A pre-order is a reservation for an item before it has reached the shelves. This means as soon as the item arrives at our warehouse it will be shipped out to your delivery address (See below for multi item pre-orders with different release dates) before it is stocked on our site or other trade marketplaces. For our full range of items available for pre-order, click here. You can also browse through our departments for pre-order items, they are labelled appropriately.

How do pre-orders work?

Pre-orders work almost exactly the same as a regular purchase through Otakumart, the only difference is the time-frame you will receive the item in. In most cases payment is required upfront just the same as a regular purchase however we can arrange Otakumart on account laybuys for pre-orders and we also have other buy now pay later options available at checkout.

Please note: Many photos of pre-orders are of a prototype and the final product may vary.

What if the price changes during the release lead time?

Occasionally, the price of pre-order items change during their production/release lead time. If you have a pre-order with Otakumart and this does occur, you will always pay the lowest price that the item has been offered at. If you have already paid the higher price than the new price, the difference will be refunded. If the price of an item goes up however, no action is required, you have already reserved the item at the lowest price. This applies to any payment method.

My delivery address has changed since I placed my pre-order, what can I do?

No worries! Contact us and we will be able to update the address on your order. If you have any queries about this process please don’t hesitate to let us know! We love to help.

I want to cancel my pre-order.

Pre-orders can be cancelled for any reason before order processing is complete however cancellations will be subject to 10% cancellation fee. After order processing is complete, standard returns & refunds policy applies. Please contact us if you wish to cancel a pre-order.

If you have multiple pre-order products or other items in a single order and choose to cancel, only the cancelled pre-order(s) will incur the 10% cancellation fee.

This fee is charged to compensate for our non-refundable expenses of selling such as payment processing. 

When will I receive my pre-order?

Pre-order estimate availability dates will be listed on product pages. Please note: These dates are estimates only and actual availability can vary either side of the listed date. Availability dates are defined as when we expect to ship pre-orders. Once the product is available, our standard shipping targets apply. Availability dates can change without notice however we typically communicate delays via email. Information on delays can also be viewed through your account or on product pages.

Pre-orders for items such as figures very often have delays in manufacturing and release dates are often very tentative.

Manufacturer cancellations/binned products. 

From time to time, manufacturers will bin or cancel production of a product part way through the lead time. This can occur for a variety of reasons such as lack of interest in the product or problems within their businesses. Rest assured, if for any reason Otakumart is unable to supply the item you have pre-ordered, you will receive a full refund, including shipping. There will be no fees or other costs/charges. Manufacturer cancellations are fairly rare but we have got you covered!

In the event of manufacturer shortages, pre-orders will usually be fufilled on a first come, first serve basis. In some cases, stock may be rationed out.

Ordering multiple pre-order products that have different shipping dates in a single order.

For New Zealand based orders; if the order subtotal is over $150.00 NZD, items will be dispatched as they become available for shipping. Orders of less than $150.00 NZD will be dispatched once all items become available for shipping. International orders will always ship once all products are available for shipping regardless of cart value.

Ordering pre-order products with in stock products.

If the order subtotal is over $150.00 NZD, in stock items will be processed immediately and dispatched, pre-order items will be dispatched when they become available for shipping. Orders of less than $150.00 NZD will be dispatched once all items become available for shipping.

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