COVID-19 Update: Lockdown
As of 10am NZDT we will be temporarily suspending order processing/shipping as we prepare and go into lockdown. During this time our site will still be available and orders can be placed however we will not be able to dispatch until given the all clear by the government to resume work.
We will still be contactable via the usual methods during this time.
Further updates to come.
Take care everyone,
21 March 2020
Our Response to COVID-19.
As you are, we’re keeping an eye on the developing COVID-19 Pandemic and its effect on our community. We’re prioritizing the health & safety of our team and customers while also trying to maintain a level of normality. Here are some things to take note of while we face this:
To reduce contact amongst our team, we’re currently operating on staggered shifts, reduced hours and doing as much work as possible from home. We have also separated our workspaces as much as possible. This does however impact our processing time.
NZpost changes mean that your local courier may not request signature for your parcel even though by default our parcels require signature, instead when delivering they will stand further back and request a name.
The impact of COVID-19 on the manufacturing sector worldwide has meant that there has been many delays in arrival of new stock, including that of pre-orders. We’ll do our best to notify those who have purchased delayed products as the updates come in.
Please don’t hesitate to contact us for more information, we’re always more than happy to help.
10 March 2020
We’re pleased to announce that Otakumart will be offering lower shipping rates within New Zealand from now on!
NZ Wide Small Tracked Satchel:
$3.49 = $1.99
NZ Wide Medium Tracked Satchel:
$4.99 = $3.99
NZ Tracked Parcel:
$7.99 = $4.99
The team here at Otakumart would also like to take a moment to thank all our wonderful customers for your support! We hope to bring you more throughout the year!
20 January 2020
Otakumart is proud to announce we will be using compostable shipping satchels from r3packs! Please remove all courier ticket labels and the non toxic adhesive glue strip prior to composting.
Learn more about r3pack and their compostable shipping satchels here.
Please note; occasionally we may upgrade your shipping option to parcel at our cost(there will be no extra charges) due to size, weight or fragility of the product!
14 December 2019
2019 Silly Season
Season’s greetings from the Otakumart Team!
We’d just like to offer a quick update about shipping times during the holiday season; with all of NZ’s online Christmas shopping and public holiday’s we expect there will be delays with deliveries of orders until the new year rolls in. Apologies for any inconvenience this may cause and feel free to contact us if you have any queries.
Also a huge thanks to all of our customers, it is been an exciting and busy year for us and we’re looking forward to another one, we’ve got a lot in the pipeline including our first physical store, our new Video Game department and much more, so stay tuned!
Our giftwrap service is still available free of charge until the 18th so if you’d like to use this, just let us know what you want wrapped in the comments section of our checkout.
We wish you all a safe and Merry Christmas and a happy New Year!
23 September 2019
Otakumart Trading Card Grading Guideline Updated!
We’ve updated our Trading Card Grading Guideline to include more information on the features we look for when grading our cards. Check it out here.
16 April 2019
Farewell Old Otakumart!
From now on the old version of our site will be permanently offline and accounts on that version will no longer be accessible. If you would like information on your orders from before 16 February 2019, please contact us for more information. Everything on the current Otakumart will remain unchanged this update.
16 February 2019
Welcome to the new and improved version of Otakumart!
The Otakumart Team have been working hard to remodel our site to be more customer friendly, and include improved features.
Some key features include:
- Afterpay. “Shop Now. Pay later.”
- Get your products instantly by splitting your payment into 4 simple instalments, interest-free!
- Free Shipping on Orders Over $150!
- Enjoy our complimentary shipping when you spend $150 or more.
- Improved Filters & Sorting
- Filter by price range, stock and categories!
- Improved Product Variants
- Purchase variations of our products easily. A drop-down menu will appear to allow you to select different card grades, pre-owned or conditions of the product.
- New Layout
- No longer will our site look like its from the 1990s!
- Cheaper Tracked Parcel Shipping!
- Shipping for tracked parcels are now cheaper at Otakumart, Check it out!
- Yes, they finally work! Leave your ratings, tips and photos of your products. Reviews can only be left by customers who have purchased the product on the new site.
- Watchlist. “Get Notified!”
- Manage your shopping list with ease! Interested in a product that’s out of stock? Add it to your watchlist to get notified when it comes back in stock!
- New Arrivals!
- New site, new stock! Keep an eye out as we are doubling down on new brands and products as well as restocking many older items.
We got a little bit excited and released the new version of the site early so departments, such as “Trading Cards Singles”, will be gradually loaded in as there are still areas we wish to improve before we introduce them to our new site. We are still testing out our new features and completing the migration so there may be a few hiccups. If you encounter any problems please let us know! We will be happy to assist.
Users and Customers of the old Otakumart site
Otakumart users who had an account on our old site will still be able to use their account on the new version but please double check your details. Some accounts may also require password resets. Customers who made purchases on the old site can still view their orders on the old version here.
The old version of the site will be available for some time but purchasing will be disabled very soon and the rest of the functions will slowly go offline. If you require any information about past orders, everything should be included in your order email. If you have lost the email or require any more information, please contact us, we will be happy to help
Thank you for continuing to support Otakumart, we hope to continue to make the interests of our hobbyists more accessible in New Zealand!
Until the 15th of December 2018, Otakumart is offering free giftwrap and labeling with any purchase, small or large, any number of individual items!. Just let us know in the special requests section at checkout and we will sort it out!
Wrap and label colors/style may vary. We cannot accept requests for specific designs. Apologies for any inconvenience.
Currently we are still loading our stock onto the website, squashing bugs and implementing features. Please bear with us if you encounter any issues and feel free to contact us if you have any questions, we’d be more than happy to help.
Thank you for your understanding.
1- Issue) Cannot remove items from minicart. Workaround) Click show cart and remove items with the trash can icon. 2- Issue) View all products search page 2 and onward returns to homepage. Workaround) Increase products on page count (Max 150) or use departments to browse products. 3- Issue) “Notify me” button is not working correctly. Workaround) Scroll down to the bottom of the page you are directed to and fill out the notify form or contact us and let us know what you are after. 4– Issue) Cannot change quantity of a product in minicart. (feature removed) Workaround) Click “Go to cart” where quantity can be edited and updated without issue. 5- Issue) Product thumbnails not displaying in minicart. Workaround) Click “Go to cart” to see product thumbnails.