We’re incredibly grateful for the enthusiasm surrounding popular products such as Pokémon TCG, One Piece Card Game, Beyblades, and other highly sought-after trading cards and hobby items.
Due to ongoing supply constraints and strong demand, we'd like to clarify how we handle these products to ensure fairness for all customers.
Product Listings on Our Website
You may notice upcoming releases listed on our website before they are available for purchase. These listings are provided for product information, release details, and indicative pricing only.
A product appearing on our website does not mean it is available for online purchase or reservation.
No Pre-Orders or Reservations
To keep things fair and simple, we do not offer pre-orders, holds or reservations for these high-demand products.
Unfortunately, we are unable to make exceptions, as doing so would be unfair to other customers.
In-Store Sales Only
When these products arrive, they will generally be sold in-store only on a first-come, first-served basis with limits.
For certain releases, promotions, or particularly limited products, sales may be restricted to customers participating in our organised in-store events. In these cases, stock may be available to event attendees only, with purchase limits still applying where necessary.
Online Availability
If stock remains healthy after the initial launch period (typically around one week after release), we may make remaining inventory available online. However, this is never guaranteed and depends entirely on stock levels and customer demand.
Restocks
We do not publicly announce restocks, shipment arrivals, or inventory levels for these products.
Our preference is to support our local customer community and regular visitors who shop with us throughout the year. As a result, stock may arrive and sell through without any public notification.
Frequently Asked Questions
Can I reserve one if I call, email, or message?
No. We do not reserve stock under any circumstances.
Can I be notified when stock comes in?
No. Due to limited supply and the volume of enquiries we receive, we're unable to contact customers individually when stock arrives. We also do not publicly announce restocks, as we prefer to support our regular local players..
How can I improve my chances of getting product?
The best approach is to visit the store regularly, attend our events and check availability in person.
Thank You
We appreciate your understanding and support. These policies help us distribute limited stock as fairly as possible while ensuring our local community has access to the products they love.
Thank you for being part of our hobby community, and we look forward to seeing you in-store.