What’s Coming Soon! Retail Store FAQ

Hello everyone! We’re so stoked you’re interested about our store and hope you’re just as excited to have something local for your hobbies now!

We’re a small team who started online in 2017 and only just recently opened our store in Pukekohe! We started with selling Gundams but have expanded into collectibles, TCGs, tabletop miniatures, board games and lots of and lots more!

Our goal is to be the place where you can hang out, pick up some hobby supplies, try new games, and connect with fellow enthusiasts.

If you’ve got questions—about what we stock, events, or just what we’re about—this FAQ’s got you covered. If you don’t find what you’re looking for, don’t hesitate to flick us a message at contact@otakumart.co.nz or just come in for a chat!

Store Location/Hours & Parking

230 King Street Pukekohe (Currently signwritten as IComputers)

🕒 Monday to Friday: 9am until 6pm (Until late on event nights)
🕒 Saturday: 1pm until late
🕒 Sunday: Closed (We’re looking at opening 7 days soon!)

Plenty of parking available on the main street and a large all-day parking across the road at Massey Avenue Carpark.

What do we stock?

A bit of everything, really! We're a one-stop shop for all hobby goodies. We focus on stocking a solid range across the board rather than going super deep into just one thing. That means you’ll find a bit of everything to get you started or keep you going. If you're after something specific from a brand we carry, let us know as your requests helps us figure out what to add to our next restock!

Check out our full range on our website: https://otakumart.co.nz/

Here’s just some of our favourite brands:

  • Dragon Shield
  • Good Smile Company (We’re an official partner shop!)
  • Magic: The Gathering
  • Yu-Gi-Oh! TCG
  • Pokémon TCG
  • Warhammer 40K (Games Workshop)
  • Chessex
  • The Army Painter

We'll also be working closely with some fantastic companies to bring their products to our shelves, but since this is a gradual process, we’re taking our time to ensure it’s a good fit for both us and our customers. Keep an eye on our store and social media for updates on new arrivals!

We also get a lot of questions on whether we’ll be stocking certain TCGs and at this stage we’re definitely looking at stocking:

  • Flesh and Blood
  • Lorcana
  • Weiss Scharz
  • hololive OFFICIAL CARD GAME
  • Panini Sports Cards
  • Star Wars: Unlimited

Depending on community interests, we are always open to stocking others as well.

About Events

Events will be hosted at our store soon! We’re still renovating parts of the store but we currently have permanent seating for 16 players. Once complete, we will have permanent seating for 28 players. Our first few events will likely be casual as we get a hang of things. We will have some events open to all ages (this will be written in the event description).

At this stage we’re keen on hosting events for:

  • Magic: The Gathering (Casual, Commander, Pauper, Standard, etc) [WPN Pending]
  • Yu-Gi-Oh! TCG
  • Pokémon TCG
  • Sorcery TCG
  • Board Game Evenings
  • Grand Archive
  • Dungeons and Dragons Night
  • Warhammer 40K
  • Trade/Buy events

Schedules to be confirmed.

We’re definitely open to hosting events for other games as well depending on community interest!

Amenities

We have one customer restroom available in-store. During busy events, you’re also welcome to use the public restrooms located just a short walk away from the store by Massey Ave carpark. 

Tablespace

We’ve got 4 tables (with 4 seats each) ready for you and your crew to hang out and game during the day. One of them is right in the Board Game Corner, so if you’re looking for something new to try, grab a game from our small shelf and get to playing (it's free!)!

Eventually once all renovations at the back are complete then we’ll have permanent seating for 28! And if there’s enough interest, our display shelving are on wheels and can be shuffled into a corner to allow for more.

Game/Deck Advice

We may not be tournament champs, but we’re always happy to point you in the right direction! Our events are also full of awesome players who love to share their knowledge. Come join us, and you’ll find plenty of fellow gamers who are more than happy to teach you the ropes!

Card Grading

We’re looking at partnering up with Premier Card Grading (PCG) New Zealand to help customers with grading their cards! This will likely come later down the line.

Computer/Phone Repairs

We purchased the existing business, IComputers, as our team leader Ben has experience in phone/computer repairs! (Talk about us covering a HUGE range!) We’ll be continuing the repairs in the back so if you need any phone screen replacements, budget pc builds, laptop repairs then we got you covered too.

Meet Our Team!

Our team consists of hobby enthusiasts!

Ben - Team lead

[Role] Team Leader
[Hobbies] Dabbled in a bit of everything, TCGs, Gunpla, Anime and model kits. Favourite is definitely gaming.

Sammi - Working in the back or at the warehouse.

[Role] Admin/Warehouse manager
[Hobbies] Collecting cool & cute things, anime/manga/webtoon, gaming.

James - Behind the counter!

[Role] Sales Associate & Social Manager
[Hobbies] Pokémon, gaming.

Shipping & Delivery

Wondering how we handle shipping? You can find all the details on our shipping policies, including rates and delivery times on our Shipping Information page. If you have any specific questions or need assistance, don’t hesitate to reach out!

Click & Collect

If you prefer to shop online and pick up your order in-store, our Click & Collect service is the way to go! Head over to our Click & Collect page for more information on how it works.

Returns & Exchanges

Our Returns & Exchanges page has all the details you need about our return policy, how to start a return, and what to expect. We want to make sure you're happy with your purchase!

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