While we’re unable to actually pack/ship until Tuesday morning, over the next few days before then we will be making a head start on the admin side of things such as sending out tracking numbers and other things we can do from home. Our system emails may include a shipping date/estimate but please disregard these at this point in time.
We’ve also been advised by our couriers that they are expecting to be very busy as businesses re-open. They are also experiencing driver shortages and other lockdown related delays. As a result the normal 1-3 working day delivery target might not be reachable until things calm down a bit.
Our suppliers have also advised us of some good news in that they have indicated they will be able to continue to supply us during level 3 until further notice. This includes pre-orders, new stock, and restocks across nearly every department. Over the past week we’ve been experiencing order volumes nearly 4 times of what we experience around Christmas so we’re certainly eager to see more stock come in and we apologize for the rather empty state of our site! We will provide updates as the situation develops and will be in touch directly with those that have pending pre-orders.
We’ll do our best to answer any and all questions anyone might have.
Be safe everyone!
~Otakumart Team