Hi everyone!
Just a bit of an update on our situation:
We’ve been receiving a lot of inquiries about slow parcels over the past week. NZpost/Courierpost have advised that they are currently experiencing significant delays within their freight network. This is due to businesses re-opening and processing their work backlogs as well as a massive surge in online shopping. They have advised that delays of between 5 to 10 working days may occur. These delays are also been felt across the entire freight/transport/courier industry.
We’re doing everything we can on our end to keep things moving and we’re lodging tickets for all inquires. We do our best to monitor the delivery status of your parcels but if you notice there haven’t been any new scans for 5 days, just let us know and we’ll chase it up.
International freight has been quite an ordeal but hopefully we should finally start to see our new stock/restocks/pre-order stock starting to arrive again either this week or next so keep an eye out! We have a tonne of waitlisted products arriving too!
We sincerely apologize for any inconvenience these delays may cause and thank you very much for your patience.
As always, we’re here to help so don’t hesitate to get in touch!
– Otakumart Team